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Business & Administration LAO Level 2 Certificate
B00377

This course is designed to allow learners to develop their knowledge and understanding of working in a business and administration environment.

Whether you’re returning to work, preparing for the workplace, or up-skilling in your current role, this versatile qualification will help you to gain essential knowledge in carrying out a range of administrative tasks.

Learners are provided with an introduction to the Business and Administration environment by studying this course. It will provide you with both knowledge and skills required to gain employment in an office environment.

Course Content

Learners are provided with an introduction to the Business and Administration environment by studying the following units to gain this qualification
Principles of Personal Responsibilities and Working in a Business Environment. This unit is about understanding employment rights, health, safety and security, how to work with others and how to manage and improve own work in a business environment.

Principles of Providing Administrative Services. This unit is about the knowledge and understanding needed to complete core administrative tasks in a business environment, including using office equipment, handling mail, using telephone equipment, minimising waste, providing reception services and effective customer service.

Principles of Managing Information and Producing Documents. This unit is about the knowledge needed to manage information and produce documents, including organising and researching information, and producing and storing documents.

Principles of Supporting Business Events. This unit is about the reasons for change in working methods, products or services in a business environment and the knowledge and understanding needed to support change in a positive way.

Building Working Relationships with Customers. This unit is about the ways in which event support can be provided and the types of problems that may occur when organising a business event.

Principles of Budgets in a Business Environment. This unit is about the ways budgets can be used in a business environment in order to plan for income and expenses.

Entry Requirements

You need to be at Literacy Level 1, and numeracy Level 1

First Class Requirements

Paper, pen and calculator

Attendance Requirements

You are expected to attend all the classes. In the event of an unforeseen event, emergency or illness every effort will be made to accommodate you to make up the missed session(s) at a later date.

Further Study Options

You can progress onto a variety of different business and administration related courses. These include office applications such as word and excel. You may wish to do a course which can develop your skills in these applications and other computer programmes. These office skills courses will support the knowledge and skills you will gain on the Business and Administration course

You may also progress onto other business courses such as Pre- Access to Business or Access to Higher Education (Business Studies). You may wish to enrol on these course if your aim is to progress onto university.

Additional Information

You will be assessed online through workbooks containing assessment tasks

You will be supported in your learning by your tutor who will help you with you assignments and support your learning throughout the course

You will be assessed online through workbooks containing assessment tasks

You will be supported in your learning by your tutor who will help you with you assignments and support your learning throughout the course

If you have any questions please contact: rbs@racc.ac.uk