Certificate in Principles of Business Administration Level 2 BTEC

This course is designed to allow learners to develop their knowledge and understanding of working in an office environment.

Whether you're returning to work or preparing for the workplace, this versatile qualification will help you to develop the expertise to carry out a range of administrative tasks with confidence.

Course Content

The course is structured in six units, where you will learn:

- Principles of professional behaviour and tools and strategies to work with others in a positive and productive way;
- Principles of organizing meetings and making travel arrangements;
- Types of business documents and how to prepare them;
- How to use office equipment;
- How to provide good customer service;
- How to use social media for business;
- All the regulations and legislative requirements associated with each of these aspects.

Safety Information
We want to keep you safe while you are at RHACC and as such all on-site classes will have additional hygiene procedures in place, as per government guidelines. Please note that if guidance changes, we may need to make changes to your course, such as reducing numbers attending onsite, or in the event of lockdown, postponing or moving the course online. Please act responsibly and do not attend the class if you display any of the symptoms of Covid-19 or have been in recent contact with someone who has. Please see government advice here.

Entry Requirements

To be eligible for this course you must be 19 or over on 31st August prior to the course start date.

You will also need to demonstrate competence in English and maths at Level 1.

First Class Requirements

Paper, pen and calculator

Attendance Requirements

In line with college policy, 100% attendance is expected.

Assessment Methods

Your understanding will be assessed informally during the lessons, to ensure that you are progressing well; your tutor will provide constructive feedback to support your learning.

You will need to pass all six units, to achieve the qualification; achievement of each of the units will be assessed through written tasks and workbooks.

If you have any questions please contact:

Further Study Options

On completion of the course, you can progress onto a Level 3 course in Management, or an Access to Higher Education course in Business Studies.

Additional Information

If you need further information about this course, please contact us at:


Remote Learning:
Some of our courses are now delivered through remote learning, including video conferencing (using Microsoft Teams, Zoom, Skype) and email contact with your tutor.

If your course is indicated as an ONLINE COURSE, you will need either a PC (with a camera and microphone), laptop, tablet, smartphone and access to the internet to be able to join the lessons. Lessons will run at the published time – so be ready and set up to join in.

We hope you will enjoy this new approach to learning – many of our learners have commented on how they are enjoying the classes and have improved their IT and digital skills in the process.

Please don't worry if some of this is new to you - you are not alone! See here for guidance on how to use our simple software. If you are experiencing any problems with connection or installing software for your online class please contact our eLearning support team via the Student Intranet Portal: We are here to help you.