CMI Coaching & Mentoring Award - Level 3

This course will be delivered online.

Effective managers are able to develop the skills of their employees, and motivate them to perform better and achieve new goals. Coaching and Mentoring for Individual and Team Needs is about understanding what the individual and team need from coaching and mentoring and the construction of a suitable process to meet those needs.

Course Content

This short course will introduce you to the processes of coaching and mentoring, which can be used to improve relationships, performance and engagement of yourself and others in the workplace.
During the course, you will explore similarities and differences between coaching and mentoring; different models of coaching; how to set SMART goals with your coachee/mentee; how to identify gaps between current and expected performance in knowledge, skills or behaviour of individuals or teams.
Methods of coaching and mentoring, and the difference between the two
The importance and practicalities of confidentiality and ethics
How to give objective, exploratory and constructive feedback as part of the process
How to identify achievement of progress and recognise success

Entry Requirements

To be eligible for this course you must be 19 or over on the start date of the course.

This course is for managers and supervisors who want to be involved in coaching and mentoring either for their own team or to implement an organisation-wide policy.

If you are interested, please apply and we'll take you through the enrolment process.

Assessment Methods

Progress will be assessed during the course through formative activities, and you will receive regular feedback from your tutor.
A final assignment will enable you to show your understanding and knowledge, and achieve the qualification; assignments are externally marked by the awarding organization.

Additional Information

Course fee is inclusive of membership with CMI and assessment fee.

If you have further queries, please contact


Remote Learning:
Some of our courses are now delivered through remote learning, including video conferencing (using Microsoft Teams, Zoom, Skype) and email contact with your tutor.

If your course is indicated as an ONLINE COURSE, you will need either a PC (with a camera and microphone), laptop, tablet, smartphone and access to the internet to be able to join the lessons. Lessons will run at the published time – so be ready and set up to join in.

We hope you will enjoy this new approach to learning – many of our learners have commented on how they are enjoying the classes and have improved their IT and digital skills in the process.

Please don't worry if some of this is new to you - you are not alone! See here for guidance on how to use our simple software. If you are experiencing any problems with connection or installing software for your online class please contact our eLearning support team via the Student Intranet Portal: We are here to help you.