Emotional Resilience - Level 2 Award OCNLR

This qualification will be of interest to those who wish to develop 'helping skills' for use within a variety of personal and professional contexts. The course will be of interest to professionals and volunteers whose everyday role includes working with and supporting people, for example within healthcare, educational or voluntary settings. The course has also been developed to form part of a learner?s personal preparation for further learning in education settings and/or employment. Whilst this qualification does not lead directly to an employed role it could enhance an existing role or increase the general employability of those seeking to enter the job market.

Course Content

This course is made up of two units i) Developing Skills in Emotional Resilience and ii) Developing Self-Awareness of Emotional Resilience

There are 10 learning outcomes. At the end of the course you will:

1. Understand how the model of ?emotional first aid? impacts own role
2. Understand the different components of active listening
3. Know how to respond to emotionally challenging situations
4. Understand the professional boundaries of your role
5. Understand the theoretical models of loss and change
6. Understand personal responses to new social, environmental and emotional situations
7. Understand the emotions and behaviours associated with loss and/or change
8. Understand the personal boundaries of own role
9. Understand models for increasing self-awareness and team awareness
10.Understand the concept of holistic self-care and its importance when providing emotional support to others

You will take part in:

Class-based learning activities
Individual Skills practice
Self and peer review of skills practice
Tutor assessed skills practice

In addition, through a Personal Learning Plan (PLP), you will create and track progress towards your personal learning targets.

Safety Information
We want to keep you safe while you are at RHACC and as such all on-site classes will have additional hygiene procedures in place, as per government guidelines. Please note that if guidance changes, we may need to make changes to your course, such as reducing numbers attending onsite, or in the event of lockdown, postponing or moving the course online. Please act responsibly and do not attend the class if you display any of the symptoms of Covid-19 or have been in recent contact with someone who has. Please see government advice here.

Entry Requirements

To be eligible for this course you must be 19 or over on 31st August prior to the course start date.

To be eligible for this course you must be 19 or over on 31st August prior to the course start date
You must have Level 2 English skills (GCSE English or Functional Skills English)
You will be required to complete a course application form and attend a short interview for approval for this course

Assessment Methods

Via an online learning platform, you will create a portfolio of evidence and your work will be assessed by your tutor.
There is no external assessment (exam) for this course.

Assessment will be made via:
Case Studies
Written tasks
Tutor observation
Self-Reflection Tasks

Further Study

Following this course, you may be interested in S01143 Effective Listening Skills Level 2 Award or our Level 2 Counselling course. This course is designed to provide opportunities for those who may use counselling skills when working with others to achieve a nationally-recognised certificate.

Additional Information

The course will be delivered onsite at our Hillcroft site in Surbiton (site location is subject to change, where necessary).
In the event of a local or national lockdown, the course would be delivered [online]. As such, you will need access to a computer with a camera and microphone
You will be expected to attend each session with good punctuality
On successful completion of the course you will receive a certificate


Remote Learning:
Some of our courses are now delivered through remote learning, including video conferencing (using Microsoft Teams, Zoom, Skype) and email contact with your tutor.

If your course is indicated as an ONLINE COURSE, you will need either a PC (with a camera and microphone), laptop, tablet, smartphone and access to the internet to be able to join the lessons. Lessons will run at the published time – so be ready and set up to join in.

We hope you will enjoy this new approach to learning – many of our learners have commented on how they are enjoying the classes and have improved their IT and digital skills in the process.

Please don't worry if some of this is new to you - you are not alone! See here for guidance on how to use our simple software. If you are experiencing any problems with connection or installing software for your online class please contact our eLearning support team via the Student Intranet Portal: We are here to help you.