Level 3 Certificate in Information, Advice and Guidance

Many job roles involve interaction with customers, clients or colleagues to inform, advise or guide them, and there are many techniques it is important to be aware of in order to carry this out effectively.

This course aims to equip you with the practical skills needed to successfully convey information, advice or guidance in a wide range of situations and sectors. The course covers a variety of key topics crucial to providing an excellent and efficient service, including questioning, listening and communicating techniques, the importance of confidentiality and how to overcome barriers.

This course is suitable for anyone working in, or looking to work in, a role which involves the giving

of information, advice or guidance. The knowledge gained by carrying out this qualification is transferable across a wide range of sectors, allowing you to apply it to your own employment context.

Course Content

This course is made up of a total of 24 credits to be achieved from completing a variety of mandatory and optional units

Mandatory unit: Information, Advice and Guidance - Principles and Practice

Mandatory unit: Interaction Skills for Information, Advice and Guidance

Unit 1: Information, Advice or Guidance Work with Groups

Unit 2: Managing, Accessing and Creating Information Resources in Information, Advice and Guidance

Unit 3: Providing Information to Clients

Unit 4: Providing Information, Advice and Guidance to Support Learner Progression

Unit 5: Reflecting on Own Practice in Information, Advice and Guidance

Entry Requirements

To be eligible for this course you must be 19 or over on 31st August prior to the course start date.

Assessment Methods

With the completion of the course portfolio the learner will achieve the Level 3 Certificate in Information, advice and guidance.

Additional Information

Please be aware that there is a certain level of commitment required of you to successfully complete this course. If you are willing to commit to the course and the college in this way, then we will support you through the course.

You will be expected to do at least 2 to 3 hours of homework per week.