Managing Volunteers - Level 3 Award CMI

This course may be delivered online - please see the course information box to confirm.

Managed well, volunteers can help an organisation to improve the quality and capacity of the service. The aim of this course is to equip managers with the knowledge of how to engage, and support volunteers to be effective within their role, and address challenges with a positive 'can-do' attitude.

Course Content

Among the topics treated:
- legal and organizational requirements for managing volunteers;
- recruitment, selection and induction for volunteers;
- creating learning and development opportunities;
- planning and monitoring volunteers' activities;
- how to handle problems, motivate and retain volunteers.

Safety Information
We want to keep you safe while you are at RHACC and as such all on-site classes will be run under strict social distancing guidelines with smaller class sizes and additional hygiene procedures in place. Please act responsibly and do not attend the class if you display any of the symptoms of Covid-19 or have been in recent contact with someone who has. Please see government advice here.

Entry Requirements

To be eligible for this course you must be 19 or over on the start date of the course.

A Lev 2 qualification, along with GCSE (or equivalent) in English; alternatively, you will be required to undertake a diagnostic assessment as a part of the enrolment process.

Attendance Requirements

In line with the college's policies, it is expected 100% attendance.

Assessment Methods

Progress will be assessed through a mix of written and verbal activities; a final assessment will certify the achievement of the learning objectives and successful completion of the course.

Further Study Options

On completion of the course, you can progress on one of the other courses in Management and Leadership on offer.

Additional Information

Some of our courses are now delivered through remote learning, including video conferencing (using Microsoft Teams, Zoom, Skype) and email contact with your tutor.

If your course is indicated as an ONLINE COURSE, you will need either a PC (with a camera and microphone), laptop, tablet, smartphone and access to the internet to be able to join the lessons. Lessons will run at the published time – so be ready and set up to join in.

We hope you will enjoy this new approach to learning – many of our learners have commented on how they are enjoying the classes and have improved their IT and digital skills in the process.

Please don't worry if some of this is new to you - you are not alone! See here for guidance on how to use our simple software. If you are experiencing any problems with connection or installing software for your online class please contact our eLearning support team via the Student Intranet Portal: We are here to help you.

Enrolment fee includes membership of the Chartered Institute of Management (CMI), and assessment fees.