PrintPrint

Principles of Customer Service - Certificate
B01571

This course will be delivered online.

Please note, Distance Learning courses have rolling start dates, meaning you can apply for this course at anytime.

This Level 2 qualification enables learners to develop existing skills and gain knowledge of key areas for efficient customer service, such as communicating with customers and handling customer information. This course is suitable for anyone who is interested in customer service, and those who are hoping for career progression or employment opportunities in the customer service industry. This qualification is ideal for anyone who is currently working in a customer facing role, or anyone who is looking to get a job where the role involves customer service knowledge as a key component of the position.

Course Content

This course is split into seven manageable units:

Unit 1: Principles of customer service and delivery

Unit 2: Understand customers

Unit 3: Understand employer organisations

Unit 4: Understand how to communicate with customers

Unit 5: Understand how to handle customer information

Unit 6: Understand how to resolve problems and deliver customer service to challenging customers

Unit 7: Understand how to develop customer relationships

Entry Requirements

To be eligible for this course you must be 19 or over on 31st August prior to the course start date.

To be eligible for this Level 2 course you must be 19 or over on 31st August prior to the course start date. You must have Level 1 English skills (e.g. Functional Skills English). If you do able to produce evidence of an English qualification, you will be required to take a short assessment. To ensure this course and style of learning is suitable for you, we will also require you to complete a short course application and attend a brief [online] interview. You must have access to the necessary I.T equipment and internet service to study on this course. A PC, laptop or tablet is recommended.

Assessment Methods

This course is conducted via Distance Learning you will submit all assignment work through the learning platform. You will be assigned an assessor and you will receive feedback via the learning platform.

Following this course you may be interested in studying: Level 2 Business Administration or

a Level 2 Certificate in Business, Administration or Finance

You may also wish to progress to the next level of study. For example, Level 3 Principles of Leadership and Management or Access to Business Management in Digital Technologies.

Additional Information

This course is delivered via the EQUAL learning platform, an award-winning, learning resource of the highest quality. Resources are designed to be engaging and interactive to keep you focused on your learning at all times. Studying via distance learning means you can choose when and where you study, although you are expected to complete your course within the given timeframe. We will ensure you get all the support you need throughout your course in the form of a personal course assessor.