Reflective Listening Skills for Volunteers and Carers (Hillcroft Campus, Surbiton)

This short course is specifically for carers and front facing, volunteers who wish to develop their listening and communication skills.

Course Content

On this course you will learn how to:

Create a safe space for an individual to talk
Recognise the importance of being self-aware and non-judgemental
Manage the listening activity sensitively
Use reflection to develop your listening skills

To maximise the learning experience and gain from this course you will be encouraged to actively participate in group activities, self-reflection and share elements from your own personal experiences.

Safety Information
We want to keep you safe while you are at RHACC and as such all on-site classes will have additional hygiene procedures in place, as per government guidelines. Please note that if guidance changes, we may need to make changes to your course, such as reducing numbers attending onsite, or in the event of lockdown, postponing or moving the course online. Please act responsibly and do not attend the class if you display any of the symptoms of Covid-19 or have been in recent contact with someone who has. Please see government advice here.

Entry Requirements

To be eligible for this course you must be 19 or over on 31st August prior to the course start date.

To be eligible for this course you must be 19 or over on 31st August prior to the course start date.

Whist there are no formal academic entry requirements for these short courses, your speaking and listening, English skills should be at a sufficient level for you to be able to fully engage with the course content and class discussions. As such, Level 1 English skills are recommended .

Assessment Methods

Assessment will be made via a Personal Learning Plan (PLP). At the beginning of the course you will create personal learning targets and review your progress towards these targets at the end of the course.

Your tutor will also feedback on your progress during and at the end of the course.

Additional Information

Please bring a pen and paper or alternative method of taking notes.

Following this course, you may interested in attending other non-qualification courses or consider gaining a qualification in the area of mental well-being.

Please see the other Counselling and Well-Being courses available.

Counselling | RHACC | Richmond | London UK


Remote Learning:
Some of our courses are now delivered through remote learning, including video conferencing (using Microsoft Teams, Zoom, Skype) and email contact with your tutor.

If your course is indicated as an ONLINE COURSE, you will need either a PC (with a camera and microphone), laptop, tablet, smartphone and access to the internet to be able to join the lessons. Lessons will run at the published time – so be ready and set up to join in.

We hope you will enjoy this new approach to learning – many of our learners have commented on how they are enjoying the classes and have improved their IT and digital skills in the process.

Please don't worry if some of this is new to you - you are not alone! See here for guidance on how to use our simple software. If you are experiencing any problems with connection or installing software for your online class please contact our eLearning support team via the Student Intranet Portal: We are here to help you.