Understanding Personal and Interpersonal Conflict (Hillcroft Campus, Surbiton)

This qualification will be of interest to those who wish to improve their ability to deal with, and avoid, personal and interpersonal conflict whether that be in professional and/or personal contexts.
On this course you will learn about..
commonly occurring conflicts
the causes of conflict
negative and positive outcomes of conflict
the emotions and physical responses to conflict
and you be able to recognise behaviours that affect conflict

Course Content

Content delivery will be via class-based activities, such as:
Tutor talk/presentation
Question and Answer
Group discussion
Group and pair work
Case Studies
Role Play
Tutor observation
In addition, through a Personal Learning Plan (PLP), you will create and track progress towards your personal learning targets.

Safety Information
We want to keep you safe while you are at RHACC and as such all on-site classes will have additional hygiene procedures in place, as per government guidelines. Please note that if guidance changes, we may need to make changes to your course, such as reducing numbers attending onsite, or in the event of lockdown, postponing or moving the course online. Please act responsibly and do not attend the class if you display any of the symptoms of Covid-19 or have been in recent contact with someone who has. Please see government advice here.

Entry Requirements

To be eligible for this course you must be 19 or over on 31st August prior to the course start date.

To be eligible for this course you must be 19 or over on 31st August prior to the course start date
You must have a minimum Level 1 English skills (e.g. Functional Skills English)
Please note, approval for this course is dependent on the outcome of a tutor interview

Assessment Methods

You will create a portfolio of evidence and your work will be assessed by your tutor.
There is no external assessment (exam) for this course.

Assessment will be made via:
Written tasks
Tutor observation
Self-Reflection Tasks
Further Study

Following this course, you may be interested in...B01526 Emotional Resilience - Level 2 Award; S01143 Effective Listening Skills Level 2 Award or our Level 2 Counselling courses

Additional Information

The course will be delivered onsite at our Hillcroft site in Surbiton (site location is subject to change, where necessary).
In the event of a local or national lockdown, the course would be delivered [online]. As such, you will need access to a computer with a camera and microphone
You will be expected to attend each session with good punctuality
On successful completion of the course you will receive a certificate


Remote Learning:
Some of our courses are now delivered through remote learning, including video conferencing (using Microsoft Teams, Zoom, Skype) and email contact with your tutor.

If your course is indicated as an ONLINE COURSE, you will need either a PC (with a camera and microphone), laptop, tablet, smartphone and access to the internet to be able to join the lessons. Lessons will run at the published time – so be ready and set up to join in.

We hope you will enjoy this new approach to learning – many of our learners have commented on how they are enjoying the classes and have improved their IT and digital skills in the process.

Please don't worry if some of this is new to you - you are not alone! See here for guidance on how to use our simple software. If you are experiencing any problems with connection or installing software for your online class please contact our eLearning support team via the Student Intranet Portal: We are here to help you.