Fees and Refunds FAQ

Here are some of the commonly asked questions about fees and refunds.

No! Email enrol@rhacc.ac.uk with your selected course code and title and they will get back to you to complete the enrolment.

No need to worry - RHACC credits are saved on your account. Email enrol@rhacc.ac.uk and let them know the course you would like to join. They will be able to apply the credit note and send a payment link for any balance due.

Email RTC@rhacc.ac.uk to let them know. We will refund the overpayment straight back onto the card you paid with. Please bear in mind that refunds can take up to 28 working days to process. Credits can be used on enrolments by emailing enrol@rhacc.ac.uk.

Refunds can take up to 28 working days. We try to deal with all refunds as quickly as possible however, during busy periods this can take a little longer.

If your payment is made by phone or in person, your refund will be paid via BACS transfer directly to your bank account – this is because no card details are stored from these methods of payment. If you pay online, your card details are held by an impartial credit card protection agency; they keep details on record for 6 months, which allows us to make a refund directly to your card.

Our college policy only allows us to process refunds to the learner for security reasons. 

The school administrator will email you if your course has closed. They may suggest another course that is similar or has a different start date. They will be able to send you a link to the course on our site which will have all the course details including dates, times and price, it is important to check these details before accepting a transfer as the suggested courses may be made up of more sessions or have different material fee costs. If you have any queries, the school administrator/enrolment team will be able to offer advice.

If your card has expired we will contact you to obtain bank account details. Your refund will be paid by BACS transfer.

Complete a refund request form for the sessions missed, you may be eligible for a credit note. 

If you are not happy with the quality of your course, you will need to contact our Feedback team so we can investigate further.  You can do this by going to the following link:

https://www.rhacc.ac.uk/college-feedback