Fees and Refunds Policy

 Refund, Transfer and Credit Requests

If you are unable to attend your course or wish to transfer, the Refunds, Transfers and Credits Team are available to help you. Please read the information on this page to see if you are eligible for a refund, credit or transfer and complete the relevant online form. Please provide as much information as possible as this will help us to process your application quicker. Refunds are only granted under certain circumstances and in accordance with the College’s Fee Refund Policy as detailed below. You will receive a decision within 28 working days of the request being received by the College.

If you are unable to attend your course because you are self-isolating, sheilding or supporting someone who is clinically vulnerable, please complete the credit request form in the Credits or refunds relating to illness section.

Due to Data Protection and security we are unable to accept requests over the phone. If you have any additional queries please email rtc@rhacc.ac.uk

Frequently Asked Questions

Visit our Frequently Asked Questions (FAQ) page here.

For enrolments that are completed in advance of the course starting we will refund your fees provided that you notify us in writing and request your refund at least 10 working days before your course commences. If you choose to cancel your enrolment, we will retain 20% of the total enrolment fee to cover administration and potential loss of income. There is a minimum fee of £20 per cancelled enrolment.

Refund Request Form

For learners enrolling by telephone or online there is a cooling-off period of 14 days. If a learner cancels within the 14 day period, they may be entitled to a refund (less a £20 administration fee). After the 14 day cooling-off period or if any classes have been attended, this will be treated as a withdrawal and full fee will be payable.

Refund Request Form

For enrolments that are completed in advance of the course starting we will refund your fees provided that you notify us in writing and request your refund at least 10 working days before your course commences.If you choose to cancel your enrolment, we will retain 20% of the total enrolment fee to cover administration and potential loss of income. There is a minimum fee of £20 per cancelled enrolment.

Cancellations less than 10 days before the start of the course or after the course has started will be treated as a withdrawal and no refund will be given. This includes when a learner is unable to attend or continue with a course due to changes in work/family/financial commitments or if a learner is withdrawn from a course at the request of the tutor due to poor/non–attendance or conduct issues. The full fee for the course remains payable so outstanding payments on instalment plans, for example, will be collected.

The above conditions also apply where gift vouchers have been used to fund or part fund a course. If a gift voucher has been used for payment any return of fees will be in the form of RHACC credit. No cash refunds will be given for vouchers.

If a learner who is in receipt of an Advanced Learner Loan withdraws from a course they will be liable to pay the full course fee less any loan entitlement.

Transfers will only be granted in exceptional circumstances. To transfer to another course a learner will need to complete the transfer request form providing full details of their circumstances. Transfers will only be considered if they have not attended any classes and at the discretion of the College. All transfers given will incur a £20 administration fee.

Transfer Request Form

If a student becomes ill during the period of their course they may apply for a refund if the condition is permanent and prevents them from returning in the next 12 months. If the condition is temporary, they may apply for a credit which will enable them to re-enrol at a later date. The refund or credit will be calculated on a pro-rata basis from the date of the last class attended. Exam fees are not refundable. Medical evidence will be required in the form of a doctor’s letter or equivalent.

If a student is sheilding or self-isolating, a credit is available for the classroom sessions they are unable to attend.

RHACC credits can be used for future enrolments and are valid for 12 months from the date of issue. RHACC credits cannot be transferred or converted to a refund. All refunds and credits will incur a £20 administration fee.

Credit Request Form

If the College cancels a course or the course does not start due to insufficient enrolments, every effort will be made to offer an alternative. If no suitable alternative is available, a refund will be given. This may be pro-rata if the course has to be cancelled after the start date.

If the College reschedules a course for a different time or day and this is not convenient for the student, a full refund will be given. No refund will be given for a change of tutor.

If a sponsor arrangement ceases, fees will be due in line with the policy above.

In a case where a prospective student is refused a Tier 4 or Short Study visa, the College will refund fees paid less the full administration fee.