This course will be delivered online.
Are you looking to boost your customer service skills or start a career in this field? This Level 2 qualification will give you the knowledge and skills you need to excel. You'll learn how to communicate effectively, handle customer information, and provide excellent service. This course is perfect for anyone working in a customer-facing role or hoping to find employment in the customer service industry. Please note that as a Distance Learning course, you can apply at any time with rolling start dates.
This course covers:
Unit 1: Principles of Customer Service and Delivery
Unit 2: Understanding Customers
Unit 3: Understanding Employer Organisations
Unit 4: Effective Communication with Customers
Unit 5: Handling Customer Information
Unit 6: Resolving Problems and Managing Challenging Customers
Unit 7: Developing Strong Customer Relationships
To be eligible for this course you must be 19 or over on 31st August prior to the course start date.
You must be 19 or over on 31st August prior to the course start date.
You must have Level 1 English skills (e.g. Functional Skills English). If you are unable to produce evidence of an English qualification, you will be required to take a short assessment.
You will need to complete a short course application and attend a brief online interview.
You must have access to the necessary I.T equipment and internet service to study on this course. A PC, laptop or tablet is recommended.
This course is conducted via Distance Learning. You will submit all assignment work through the learning platform and receive feedback from your assigned assessor. Following this course, you may be interested in studying Level 2 Business Administration or a Level 2 Certificate in Business, Administration or Finance. You may also wish to progress to the next level of study, such as Level 3 Principles of Leadership and Management or Access to Business Management in Digital Technologies.
This course is delivered via the EQUAL learning platform, an award-winning learning resource. Resources are designed to be engaging and interactive. Studying via distance learning means you can choose when and where you study, although you are expected to complete your course within the given timeframe. We will ensure you get all the support you need throughout your course in the form of a personal course assessor.