Privacy Policy and Cookies

Click here to read our Privacy Policy

Introduction

This policy covers the data collected by Richmond and Hillcroft Adult and Community College, how it is used, how it is protected, and the users’ ability to control the collection and use of their personal data.

The information the College collects

The College collects anonymous information about the users of our website for analysis purposes, and personal information from those users who complete an online contact form.

The information collected from users of the website is anonymous and used for tracking purposes to determine, for example, the number of pages visited in the session, the length of time spent on each page, and the frequency of visits to the website.

If a user completes the contact form, participates in a competition, express interest in a course or contacts the College by email or phone, any data coming from that exchange will be recorded and kept in our database.

The collected information can include your name, email, address and contact details.

How the College uses the collected information?

The information collected anonymously for the purposes of analysis enables the college to improve the user experience and better understand its users. The information we collect is used to generate reports, to make the site more user-friendly and to determine which content is most appealing for our users.

Will the College contact you?

By completing any of the contact forms and submitting your information, by given your contact information you have given the college permission to contact you about any information we think you might be interested in, such as courses, newsletters, new services, or training events.

Sharing your information

We will not sell your information, trade it with any other company, or use it for any other purpose other than to communicate to you about the College's own service offerings, or closely related events or opportunities we would reasonably consider you to have an interest in, based on your initial or any subsequent requests.

How long will we keep your data?

We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with the College. It will keep your data in the database unless you request otherwise.

Can you make a request for the data the College holds about you?

If you would like to know what information the College holds about you, you can make a request to info@rhacc.ac.uk to have the information shared with you.

You can also apply in writing:

Richmond and HIllcroft Adult and Community College
Parkshot, Richmond, TW9 2RE

Cookies

In 2012, the UK Government passed new legislation with regard to the use of cookies. The following section explains what cookies are, which ones are collected by the College and how they are used on its website.

How we collect information

Cookies are small text files that are placed on your computer by the websites that you visit. They are commonly used in order to make websites work by tracking goods that you have placed in a basket, or work more efficiently by remembering your login details, as well as to provide information about the sites usage to the owners of the site.


Site Cookies

The College's website uses the following Necessary for Website Functionality cookies.

Cookie Description EXPIRES Type
has_js This cookie is used to indicate whether the user's browser has enabled JavaScript. When you close the browser Necessary
_ga This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. 2 years Analytics
_gid This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the wbsite is doing. The data collected including the number visitors, the source where they have come from, and the pages viisted in an anonymous form. 1 day Analytics
_gat This cookies is installed by Google Universal Analytics to throttle the request rate to limit the colllection of data on high traffic sites. 1 minute Performance
lang This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. When you close the browser Functional
JSESSIONID General purpose platform session cookies that are used to maintain users' state across page requests. When you close the browser Necessary
TawkConnectionTime Third party cookie that remembers you so that we can link chat conversations together to provide a better service. See https://www.tawk.to/privacy-policy/ for more information. When you close the browser Functional
ss Third party cookie that remembers you so that we can link chat conversations together to provide a better service. See https://www.tawk.to/privacy-policy/ for more information. When you close the browser Functional
tawkUUID Third party cookie that remembers you so that we can link chat conversations together to provide a better service. See https://www.tawk.to/privacy-policy/ for more information. 6 months Functional
       

 

Preventing the collection of cookies

If you would like to prevent the College from collecting cookies when you visit our site, please update your privacy settings in your browser. You can control the kinds of cookies you accept there.

Disclaimer

Every effort has been made to ensure that the information contained on this website is accurate as possible. Richmond and Hillcroft Adult and Community College reserves the right to modify or alter, without prior notice, any of the contents. This can include changes to the course outline and course content, fees, rescheduling, cancelling or combining classes. Information may be amended should Government funding agency guidelines change. We reserve the right to cancel a course due to insufficient numbers. This is to maintain the highest quality learning environment for our students within the restriction of reduced Government funding for adult learning. Please be advised that we cannot guarantee that your class will remain in the same room throughout the course.