Privacy Policy and Cookies
Click here to read our Privacy Policy
Introduction
This policy covers the data collected by Richmond and Hillcroft Adult and Community College, how it is used, how it is protected, and the users’ ability to control the collection and use of their personal data.
The information the College collects
The College collects anonymous information about the users of our website for analysis purposes, and personal information from those users who complete an online contact form.
The information collected from users of the website is anonymous and used for tracking purposes to determine, for example, the number of pages visited in the session, the length of time spent on each page, and the frequency of visits to the website.
If a user completes the contact form, participates in a competition, express interest in a course or contacts the College by email or phone, any data coming from that exchange will be recorded and kept in our database.
The collected information can include your name, email, address and contact details.
How the College uses the collected information?
The information collected anonymously for the purposes of analysis enables the college to improve the user experience and better understand its users. The information we collect is used to generate reports, to make the site more user-friendly and to determine which content is most appealing for our users.
Will the College contact you?
By completing any of the contact forms and submitting your information, by given your contact information you have given the college permission to contact you about any information we think you might be interested in, such as courses, newsletters, new services, or training events.
Sharing your information
We will not sell your information, trade it with any other company, or use it for any other purpose other than to communicate to you about the College’s own service offerings, or closely related events or opportunities we would reasonably consider you to have an interest in, based on your initial or any subsequent requests.
How long will we keep your data?
We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with the College. It will keep your data in the database unless you request otherwise.
Can you make a request for the data the College holds about you?
If you would like to know what information the College holds about you, you can make a request to info@rhacc.ac.uk to have the information shared with you.
You can also apply in writing:
Richmond and HIllcroft Adult and Community College
Parkshot, Richmond, TW9 2RE
Cookie Policy
Effective date: March 23, 2026
Last updated: March 23, 2026
What are cookies?
This Cookie Policy explains what cookies are, how we use them, the types of cookies we use (i.e., the information we collect using cookies and how that information is used), and how to manage your cookie settings.
Cookies are small text files used to store small pieces of information. They are stored on your device when a website loads in your browser. These cookies help ensure that the website functions properly, enhance security, provide a better user experience, and analyse performance to identify what works and where improvements are needed.
How do we use cookies?
Like most online services, our website uses both first-party and third-party cookies for various purposes. First-party cookies are primarily necessary for the website to function properly and do not collect any personally identifiable data.
The third-party cookies used on our website primarily help us understand how the website performs, track how you interact with it, keep our services secure, deliver relevant advertisements, and enhance your overall user experience while improving the speed of your future interactions with our website.
Types of cookies we use
Necessary
Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
| Cookie | Duration | Description |
|---|---|---|
| apbct_visible_fields | Never Expires | CleanTalk sets this cookie to prevent spam on the site’s comments/forms, and to act as a complete anti-spam solution and firewall for the site. |
| ct_pointer_data | Never Expires | CleanTalk sets this cookie to prevent spam on the site’s comments/forms, and to act as a complete anti-spam solution and firewall for the site. |
| apbct_headless | Never Expires | Cleantalk set this cookie to detect spam and improve the website’s security. |
| apbct_page_hits | Never Expires | CleanTalk sets this cookie to prevent spam on comments and forms and act as a complete anti-spam solution and firewall for the site. |
| ct_timezone | Never Expires | CleanTalk–Used to prevent spam on our comments and forms and acts as a complete anti-spam solution and firewall for this site. |
| ct_has_scrolled | Never Expires | CleanTalk sets this cookie to store dynamic variables from the browser. |
| __Secure-ROLLOUT_TOKEN | 6 months | Description is currently not available. |
| cookieyes-consent | 1 year | CookieYes sets this cookie to remember users’ consent preferences so that their preferences are respected on subsequent visits to this site. It does not collect or store any personal information about the site visitors. |
| popup_* | 90 Days | This cookie stores if a popup notification has been displayed. |
| notification* | 90 Days | This cookie stores if a slide-in notification has been displayed. |
| __Secure-YEC | past | Description is currently not available. |
| __Secure-YNID | 6 Months | Description is currently not available. |
Functional
Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
| Cookie | Duration | Description |
|---|---|---|
| ct_ps_timestamp | Never Expires | Clean Talk sets this cookie to prevent spam on the site’s comments or forms. |
| ct_fkp_timestamp | Never Expires | Clean Talk sets this cookie to prevent spam on the site’s comments or forms. |
| ct_checkjs | Never Expires | Clean Talk sets this cookie to prevent spam on the site’s comments or forms. |
| yt-remote-connected-devices | Never Expires | YouTube sets this cookie to store the user’s video preferences using embedded YouTube videos. |
| ytidb::LAST_RESULT_ENTRY_KEY | Never Expires | The cookie ytidb::LAST_RESULT_ENTRY_KEY is used by YouTube to store the last search result entry that was clicked by the user. This information is used to improve the user experience by providing more relevant search results in the future. |
| yt-remote-device-id | Never Expires | YouTube sets this cookie to store the user’s video preferences using embedded YouTube videos. |
| yt-remote-session-name | session | The yt-remote-session-name cookie is used by YouTube to store the user’s video player preferences using embedded YouTube video. |
| yt-remote-fast-check-period | session | The yt-remote-fast-check-period cookie is used by YouTube to store the user’s video player preferences for embedded YouTube videos. |
| yt-remote-session-app | session | The yt-remote-session-app cookie is used by YouTube to store user preferences and information about the interface of the embedded YouTube video player. |
| yt-remote-cast-available | session | The yt-remote-cast-available cookie is used to store the user’s preferences regarding whether casting is available on their YouTube video player. |
| yt-remote-cast-installed | session | The yt-remote-cast-installed cookie is used to store the user’s video player preferences using embedded YouTube video. |
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
| Cookie | Duration | Description |
|---|---|---|
| _ga_* | 1 year 1 month 4 days | Google Analytics sets this cookie to store and count page views. |
| _ga | 1 year 1 month 4 days | Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors. |
| ct_screen_info | Never Expires | CleanTalk sets this cookie to complete an anti-spam solution and firewall for the website, preventing spam from appearing in comments and forms. |
| _gcl_au | 3 months | Google Tag Manager sets the cookie to experiment advertisement efficiency of websites using their services. |
Advertisement
Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.
| Cookie | Duration | Description |
|---|---|---|
| YSC | session | Youtube sets this cookie to track the views of embedded videos on Youtube pages. |
| VISITOR_INFO1_LIVE | 6 months | YouTube sets this cookie to measure bandwidth, determining whether the user gets the new or old player interface. |
| VISITOR_PRIVACY_METADATA | 6 months | YouTube sets this cookie to store the user’s cookie consent state for the current domain. |
| yt.innertube::nextId | Never Expires | YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen. |
| yt.innertube::requests | Never Expires | YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen. |
| _fbp | 3 months | Facebook sets this cookie to store and track interactions. |
| test_cookie | 15 minutes | doubleclick.net sets this cookie to determine if the user’s browser supports cookies. |
Manage cookie preferences
You can modify your cookie settings anytime by clicking the ‘Consent Preferences’ button above. This will allow you to revisit the cookie consent banner and update your preferences or withdraw your consent immediately.
Additionally, different browsers offer various methods to block and delete cookies used by websites. You can adjust your browser settings to block or delete cookies. Below are links to support documents on how to manage and delete cookies in major web browsers.
Chrome: https://support.google.com/accounts/answer/32050
Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc
If you are using a different web browser, please refer to its official support documentation.