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Digital Surgery
B01413

RHACC is providing a FREE digital skills surgery for all London Borough of Richmond Upon Thames ,Kingston residents and RHACC learners as part of the Covid19 Recovery Plan. Our Sessions are based on our college site at Parkshot, Richmond and are run by our Tech Doctor - Elliot Hunter every Wednesday, each sessions lasts for half an hour and is exclusive 1-2-1 for each individual.

After booking onto this session you will be asked to provide some basic information about yourself and your device and allocated an individual 30minute slot between 1-330pm. You will be asked to complete a disclaimer regarding the service. All sessions are conducted within Covid19 regulations in a sanitised environment.

Course Content

Services we can provide:

SETTING YOU UP

* Bring in your new device and get help in setting it up
* Advice with updating your device's operating system
* Setup for a new device
* Setup Social Media or WhatsApp on your smartphone with crucial tips and tricks
* Wiping an old device (Someone else's device or a hand down)

LEARN

* Watch Demo's of how to use an Ipad, Iphone, Android phone,tablet, PC or Mac computer
* Understand how to setup an online account for shopping, netflix, government or other entertainment services
* Understand how to setup popular video conferencing software such as Zoom, Teams, Skype, Googlemeet or Facebook messenger including setting up your Webcam and Microphone

MANAGE

* Get Advice on managing security through Virus and Adware protection for your computer
* Help with Storage management and making space on your device

Safety Information
We want to keep you safe while you are at RHACC and as such all on-site classes will have additional hygiene procedures in place, as per government guidelines. Please note that if guidance changes, we may need to make changes to your course, such as reducing numbers attending onsite, or in the event of lockdown, postponing or moving the course online. Please act responsibly and do not attend the class if you display any of the symptoms of Covid-19 or have been in recent contact with someone who has. Please see government advice here.

Entry Requirements

To be eligible for this course you must be 19 or over on the start date of the course.

These sessions are open to anyone who requires individual digital support for a device

Additional Information

If you require further course information or advice & guidance that is not answered in this outline, please email itdoctor@rhacc.ac.uk

If you would like general information about the college, for example, fees & finance, funding, term dates or opening times please email info@rhacc.ac.uk or drop in to our main reception area.

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Remote Learning:
Some of our courses are now delivered through remote learning, including video conferencing (using Microsoft Teams, Zoom, Skype) and email contact with your tutor.

If your course is indicated as an ONLINE COURSE, you will need either a PC (with a camera and microphone), laptop, tablet, smartphone and access to the internet to be able to join the lessons. Lessons will run at the published time – so be ready and set up to join in.

We hope you will enjoy this new approach to learning – many of our learners have commented on how they are enjoying the classes and have improved their IT and digital skills in the process.

Please don't worry if some of this is new to you - you are not alone! See here for guidance on how to use our simple software. If you are experiencing any problems with connection or installing software for your online class please contact our eLearning support team via the Student Intranet Portal: https://my.rhacc.ac.uk. We are here to help you.