Level 2 Certificate in Principles of Business Administration - The Skills Network
B01578

Course Content

The course is structured in six units, where you will learn:

Unit 1: Principles of providing administrative services

This unit will develop knowledge on a range of administrative support tasks as well as meeting types, different mail services and how to organise travel and accommodation. This unit also covers the impact of delivering poor customer service.

Unit 2: Principles of business document production and information management

This unit will provide an understanding of how to prepare and distribute business documents and identify how information is managed in business organisations.

Unit 3: Understand employer organisations

This unit will provide an understanding of different organisational structures and the organisational environment.

Unit 4: Understand communication in a business environment

This unit looks at the skills of written and verbal business communication, including identifying appropriate body language and tone of voice when communicating verbally.

Unit 14: Social media

This unit covers the opportunities and threats associated with using social media and the application of social media within a business.

Unit 15: Safe use of online and social media.

This unit covers the safe use of social media platforms, how to adopt appropriate security methods to safeguard your systems and data, threats on the internet and how to protect your online devices from online security attacks and fraud. This unit will also cover the implications of entering personal information onto social media sites and the legal measures that address the protection of data.