This Essentials course combines deaf awareness with practical British Sign Language, so learners can communicate more confidently with Deaf customers and colleagues. Make your service accessible to Deaf customers and colleagues.
NHS, councils, retail, hospitality, transport and customer service teams.
- Staff unsure how to communicate with Deaf people
- Accessibility duties
- Wanting to improve customer experience
- Understand deaf awareness and Deaf culture
- Use communication tactics that work
- Sign basic British Sign Language (BSL) phrases
- Know how to book interpreters and use communication support
- Taught by experienced BSL tutors
- Two afternoons (Wed and Fri, 1–5pm) — no full day out of the business
- Small groups — up to 12
- At our Richmond campus, at your workplace, or live online
- Practical and hands-on, led by an experienced tutor
- More accessible service
- Confident front-line staff
- Inclusive workplace
- Book individual places on a scheduled course, or book the whole course for your team
- Team bookings: at our Parkshot campus in Richmond or at your premises, on dates by arrangement
- Free pre-course check: numbers + roles
- Parkshot campus is a short walk from Richmond station (train, tube and Overground); parking is limited
- Contact [employer enquiries contact] for group rates